Welcome to Book Tempo Traveller Online (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://booktempotravelleronline.in/ (“Site”) and use our services.
By using our Site or making a booking, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal data:
a) Information You Provide Directly
- Contact details: name, email address, phone number, address
- Booking & travel details: pickup/drop location, date, time, number of passengers, route, special requests
- Identity documents: government-issued ID (e.g. Aadhaar, passport, driver’s license) (as required under local regulation)
- Payment information: transaction details, payment method (some of which may be handled by third-party payment processors)
- Communications: messages you send to us (e.g. via contact form, email, WhatsApp)
- Profile preferences: e.g. if you save preferences or travel history on our site
b) Automatically Collected Information
- Log data: when you visit our Site, we collect your IP address, browser type, pages visited, time stamps, referring URL
- Cookies and similar technologies: we use cookies, web beacons, pixel tags, local storage, etc., to collect information about your browsing behavior, preferences, and to improve the user experience
- Device information: type of device, operating system, unique device identifiers
- Usage analytics: pages visited, time spent, navigation paths
c) Third-Party Sources
We may also obtain data from third parties such as analytics providers, advertising networks, or public databases (for verifying identity, address, etc.).
2. How We Use Your Information
We use the collected information for several purposes:
- To provide and maintain our services: process bookings, communicate with you, assign vehicles, manage customer support
- To improve user experience: personalize content, remember your preferences, improve Site functionality
- To process payments and prevent fraud: verify your identity, ensure payment security
- To send you updates and marketing: newsletters, promotional offers, service updates (with your consent where required)
- To comply with legal and regulatory obligations: e.g. identity checks, government permits, responding to lawful requests
- To enforce our policies and terms: detect abuse, resolve disputes, protect rights or safety
- For analytics and research: aggregate data to understand usage trends
3. Legal Basis for Processing (where applicable)
We rely on one or more of these lawful bases to process personal data:
- With your consent (for marketing, cookies, etc.)
- To fulfill contractual obligations (e.g. booking services)
- For legitimate interests (e.g. improving service, analytics, fraud prevention)
- To comply with legal obligations
4. Cookies & Tracking Technologies
We and our third-party partners use cookies and similar technologies:
- Essential cookies: required for site functioning (e.g. login, booking)
- Performance & analytics cookies: to analyze site usage
- Functional cookies: to remember preferences
- Advertising/targeting cookies: to deliver relevant offers, ads
You can control or disable cookies via your browser settings. However, disabling some may degrade your experience on the Site.
5. Sharing & Disclosure of Information
We may share your data with:
- Service providers & partners: e.g. payment processors, vehicle operators, customer support vendors
- Law enforcement, regulators or courts: when required by law or to protect rights, safety, or property
- Business transfers: in case of merger, acquisition, or asset sale
- Aggregated or anonymized data: which does not identify you personally
We will not sell your personal data to third parties for their direct marketing without your explicit consent.
6. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Examples include encryption, secure servers, access controls, and regular security audits.
However, no method of transmission over the Internet or electronic storage is 100% secure — so while we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes listed above, comply with legal obligations, resolve disputes, and enforce our agreements. After that, we may anonymize or securely delete the data.
8. Your Rights
Depending on applicable law, you may have rights such as:
- Access: request a copy of your data
- Correction: ask us to correct incomplete or inaccurate data
- Deletion: request erasure (“right to be forgotten”)
- Restrict processing: limit how your data is used
- Data portability: receive your data in a structured, machine-readable format
- Withdraw consent: where processing is based on consent
- Object to processing: especially for direct marketing
To exercise these rights, contact us (see Section 10). We may ask for verification before complying.
9. Children’s Privacy
Our Site is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have such data, please contact us to request its deletion.
10. Contact Information
If you have questions, requests, or complaints about this Privacy Policy or our practices, you may contact:
Book Tempo Traveller Online
Email: info@booktempotravelleronline.in
11. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. When we make significant changes, we will post the updated version on this page and indicate the “Last updated” date. We encourage you to review this policy regularly.